Surge Mobile PT Playbook 2023

    1. For Therapists

    2. PT Onboarding Checklist

    3. For Non-Therapists:

    4. Surge PT Values

    5. Mission and Vision Statement

    6. Clinical Ladder Chain of Command

    1. Employee Time Off Request (updated 6/23/23)

    2. Calculating PTO Based Off Period Average for Therapists on Onus-One

    3. Morning Huddles For Olmito

    4. Re-Evaluation Policy

    5. Early Patient Show Ups Policy

    6. Unannounced Patient Show Ups Policy

    7. Billing Questions from Patients

    8. Clinic Incident Report

    9. Lights /Internet Outage Protocol

    10. Facility Demographic Forms & Employee Roster

    1. Things to Do when starting your shift:

    2. Creating a new patient on HENO for Physical Therapy

    3. Checking In patients that are an Evaluation or 1st Visit

    4. Checking In/out Patients and uploading Sign Out Sheet onto HENO

    5. Checking if patients or clients have intakes Due

    6. Scheduling a Patient on HENO:

    7. Checking out Patients on HENO:

    8. Process for Walk Ins or patients that want to be seen right away

    9. Changing Slot Types on HENO:

    10. How to Cancel/ No Shows on HENO:

    11. Charging Patients on HENO

    12. Charging patients on CareCredit

    13. Removing Debit/Credit Card from Patient file on HENO

    14. Texting Patients on HENO

    15. Process of Cardpointe & Bigsky

    16. Things to do during your shift:

    17. Things to do when ending your shift:

    18. Scorecard report for Front Office

    19. Clinic Incident Report Print Out

    20. How to add POC notification on each patient

    21. Front Office Checklist

    22. Checking Missing in Schedule Daily

    23. If OPTUM shows on the insurance card...

    1. Referral Coordinator Job Description updated 6_21_23

    2. Checklist for Referral Coordinators

    3. Calling or Texting Patients

    4. Adding Referring Providers on HENO

    5. Verifying Insurances Process UPDATED 5.2.24

    6. Adding Insurance Policies for Each Patient

    7. Process for Welcome Emails on HENO updated 6/16/23

    8. Process for All Wellmed and Cigna Medicare updated 6/16/23

    9. Cigna/ASH Commercial Plans updated 6/16/23

    10. Process for CIGNA Verification of Benefits updated 6.2024

    11. BCBC through IVR for PPO and HMO updated 6/16/23

    12. AETNA Commercial/Medicare Updated 06.2024

    13. Tricare/ Tricare For Life Updated 06/16/2023

    14. Humana Medicare/ Commercial Updated 06/16/2023

    15. Medicare CMS/Novitas Verification Updated 06/16/2023

    16. United Healthcare Commercial/ Medicare Updated 06/16/2023

    17. Scorecard Report for Referral Coordinators updated 6/25/23

    18. Direct Access for PTs and Insurance Plans

    19. Changing Direct Access to Referral Provider from HENO

    20. ABN Form For Medicare Patients

    21. Process for Vertigo Patients:

    22. Process for CPT Codes with insurances that require auth and only approved certain CPT codes

    23. Video on Process for Availity

    24. Video on Auth Portals

    25. Video on Process for Scheduling Evals

    26. Insurance Timeline Estimates

    27. PI Referral Coordinator Battle Plan

    28. Olmito Referral Coordinator Battle Plan

    1. VP of Operations Manager Role Job Description

    2. Process for sorting types of mail, Refunding Overpayments, and Insurance Refunds

    3. Process for Explanation of Benefits

    4. Process for Visit Reporting

    5. Process for sending delinquent accounts to collections-Assisted by Arely

    6. Process for Refunding Patients -Assisted by Arely

    7. VP Battle Plan

    1. Duties

    2. Inventory Refilling/Restocking

    3. Hypervolt/Soft Tissue

    4. PT Tech report

    5. PT wired

About this course: Processes for all Staff Members

  • 173 lessons
  • 2 hours of video content