Surge Mobile PT Playbook 2023
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For Therapists
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PT Onboarding Checklist
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For Non-Therapists:
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Surge PT Values
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Mission and Vision Statement
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Clinical Ladder Chain of Command
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Employee Time Off Request (updated 6/23/23)
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Calculating PTO Based Off Period Average for Therapists on Onus-One
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Morning Huddles For Olmito
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Re-Evaluation Policy
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Early Patient Show Ups Policy
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Unannounced Patient Show Ups Policy
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Billing Questions from Patients
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Clinic Incident Report
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Lights /Internet Outage Protocol
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Facility Demographic Forms & Employee Roster
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Things to Do when starting your shift:
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Creating a new patient on HENO for Physical Therapy
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Checking In patients that are an Evaluation or 1st Visit
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Checking In/out Patients and uploading Sign Out Sheet onto HENO
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Checking if patients or clients have intakes Due
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Scheduling a Patient on HENO:
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Checking out Patients on HENO:
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Process for Walk Ins or patients that want to be seen right away
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Changing Slot Types on HENO:
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How to Cancel/ No Shows on HENO:
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Charging Patients on HENO
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Charging patients on CareCredit
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Removing Debit/Credit Card from Patient file on HENO
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Texting Patients on HENO
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Process of Cardpointe & Bigsky
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Things to do during your shift:
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Things to do when ending your shift:
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Scorecard report for Front Office
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Clinic Incident Report Print Out
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How to add POC notification on each patient
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Front Office Checklist
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Checking Missing in Schedule Daily
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If OPTUM shows on the insurance card...
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Referral Coordinator Job Description updated 6_21_23
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Checklist for Referral Coordinators
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Calling or Texting Patients
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Adding Referring Providers on HENO
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Verifying Insurances Process UPDATED 5.2.24
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Adding Insurance Policies for Each Patient
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Process for Welcome Emails on HENO updated 6/16/23
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Process for All Wellmed and Cigna Medicare updated 6/16/23
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Cigna/ASH Commercial Plans updated 6/16/23
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Process for CIGNA Verification of Benefits updated 6.2024
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BCBC through IVR for PPO and HMO updated 6/16/23
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AETNA Commercial/Medicare Updated 06.2024
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Tricare/ Tricare For Life Updated 06/16/2023
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Humana Medicare/ Commercial Updated 06/16/2023
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Medicare CMS/Novitas Verification Updated 06/16/2023
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United Healthcare Commercial/ Medicare Updated 06/16/2023
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Scorecard Report for Referral Coordinators updated 6/25/23
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Direct Access for PTs and Insurance Plans
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Changing Direct Access to Referral Provider from HENO
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ABN Form For Medicare Patients
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Process for Vertigo Patients:
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Process for CPT Codes with insurances that require auth and only approved certain CPT codes
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Video on Process for Availity
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Video on Auth Portals
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Video on Process for Scheduling Evals
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Insurance Timeline Estimates
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PI Referral Coordinator Battle Plan
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Olmito Referral Coordinator Battle Plan
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VP of Operations Manager Role Job Description
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Process for sorting types of mail, Refunding Overpayments, and Insurance Refunds
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Process for Explanation of Benefits
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Process for Visit Reporting
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Process for sending delinquent accounts to collections-Assisted by Arely
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Process for Refunding Patients -Assisted by Arely
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VP Battle Plan
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Duties
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Inventory Refilling/Restocking
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Hypervolt/Soft Tissue
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PT Tech report
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PT wired
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About this course: Processes for all Staff Members
- 173 lessons
- 2 hours of video content